As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within two business days of your order, feel free to follow up with us at email@example.com
We offer a flat rate for standard shipping of $10.00 for all orders within Australia and FREE SHIPPING on orders over $80. We also offer express shipping for a flat rate of $15.00. We only ship via Australia Post. Unfortunately we don't ship internationally.
We offer hassle-free returns! Should anything be unsuitable please send the item/s you wish to return in their original condition with tags attached, unworn and unwashed within 30 days of receiving (as per our tracking), along with the completed form included in your order.
Please note that we not cover postage costs associated with returning items.
Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. If a customer purchases a product at full price and wished to exchange or return it and the style has gone on sale, the customer will receive the exchange or refund amount of the new 'sale' price.
Cordelia St take no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied. Refunds will be processed less shipping as soon as possible however please allow up to 3 billing cycles for the refund to appear on your credit card, bank account or Pay Pal statement. Cordelia St reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed. If you would like to return or exchange your item(s) for any reason, please follow the below returns procedure.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed on the same day, and a credit will automatically be applied to your credit card or original method of payment. The refund amount you will receive is for your item/s and does not include the postage charges.
Please use the returns form included with your order to request an exchange. Provided we have the item available we will send it back out to you by return standard post and the shipping is on us. If we do not have the item available we will issue a refund and notify you via email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Can I change my size or cancel my order after it has been placed?
Please email our customer care team as soon as possible! Our team work very swiftly to ensure your order is packed and shipped out to you as soon as possible, so we cannot guarantee your required changes will be applied.
Nevertheless, we will do our very best to try and accommodate your request. Kindly note that we can cannot swap items to a different style.
I accidentally entered the incorrect shipping address – can you change it for me?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.
I forgot to enter my store credit code! Can you apply it for me?
Once your order has been processed, we unfortunately cannot apply your store credit or refund you a partial amount. Please ensure that your code has been successfully applied at the checkout prior to placing your order by entering into the discount code field at checkout and clicking apply.
What currency are your prices in?
All of our prices on our website are listed in Australian dollars (AUD).
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Zippay and Afterpay as valid payment methods on our website. We do not offer AMEX at this time – apologies for any inconvenience.
When do you restock your items?
We have restocks landing daily, however we do not have a specific timeframe for when items will be restocked. Please be sure to subscribe to the back in stock notification on any items you are interested in so you can be first to know when they make a comeback online!
How do I subscribe to the back in stock notification on an item?
Simply select the sold out size you were after which has an ‘X' over the top, and a notice will appear which says ’notify me when this product is available’. Please enter your email address in the field that is prompted under this notice and be sure to click the ‘send’ button.
What sizing are your items in?
All of our products are listed in AU Sizing, please see our sizing chart here if you require a sizing conversion. If you are still unsure about your size, please be sure to email our customer care team – we will do our best to ensure you find your perfect fit!
How do I contact you?
You can contact us by emailing us at email@example.com or feel free to call us on 02 9557 6666. Our customer care team is available Monday to Friday from 9AM – 5PM AEST!
Do you have any storefronts where I can try on clothes?
We are exclusively an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling queries!
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